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AI agents are intelligent software systems that can autonomously perform tasks, make decisions, and interact with applications just like humans. Unlike traditional AI chatbots that simply respond to text-based queries, AI agents go a step further by executing actions within software applications, automating end-to-end workflows, and handling complex processes with little to no human intervention.
In HR, where teams are constantly inundated with administrative tasks and employee support requests, AI agents offer a game-changing solution. These agents can interact with HRIS platforms, payroll systems, and other enterprise applications to streamline workflows, reduce errors, and save valuable time.
One of the most tedious and error-prone tasks in HR is payroll auditing. AI agents can autonomously review payroll data, flag discrepancies, and ensure compliance with company policies and labor laws. By cross-referencing payroll records with employee contracts and time-tracking systems, AI agents can catch inconsistencies before they become costly mistakes.
AI agents can automate communication with employees, sending reminders for key HR deadlines such as benefits enrollment, performance reviews, and compliance training. This reduces the burden on HR teams and ensures employees stay informed without manual follow-ups.
A common IT-related request in HR is password resets. AI agents can handle this securely by integrating with identity management systems, verifying employee credentials, and triggering password reset workflows—eliminating the need for HR or IT teams to intervene manually.
From updating employee records to processing role changes, AI agents can navigate HRIS systems just like a human user. Whether it’s adjusting salaries, updating job titles, or modifying benefits, AI agents can ensure data accuracy and consistency across HR platforms.
Processing leave requests, tracking approvals, and updating HRIS records can be time-consuming. AI agents can automate the entire leave of absence workflow, from receiving employee requests to notifying managers and updating payroll records.
The onboarding and offboarding process involves multiple steps, from document verification to provisioning software access. AI agents can automate these workflows, ensuring new hires have everything they need on day one while seamlessly revoking access for departing employees to maintain security and compliance.
When we demonstrated our AI agent capabilities to a customer, their jaws literally dropped. Here’s what’s happening in this video:
Imagine you work in HR Operations at a large enterprise with over 5,000 employees. Every day, you’re flooded with employee support requests. Some are simple—such as asking about PTO policies or company holidays—but most require logging into an HRIS system, looking up information, and taking action.
For this customer, complex support questions were common, including:
This is NOT something a traditional AI chatbot can handle. That’s why we’re building something radically different at Wayside. Our AI agents don’t just answer questions—they take action. By integrating with browser-based HR tools, they can navigate systems, execute tasks, and complete workflows just like a human.
Our early data shows that AI agents can help HR teams reclaim hundreds of hours of manual work. Instead of being bogged down by repetitive tasks, HR professionals can focus on strategic initiatives such as employee engagement, workforce planning, and talent development.
AI agents are reshaping HR operations, bringing efficiency, accuracy, and automation to processes that have long been manual and time-intensive. Want to explore how AI agents can streamline your operations, free up valuable time for strategic initiatives and transform your HR team? Book a demo with the Wayside Team today: Click here to schedule
