Wayside is thrilled to unveil three powerful new features that make Wayside’s AI-assisted employee support platform even smarter and more effective for your HR team.

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Workday Help Syncing

We’ve heard from countless HR teams struggling with employees bypassing Workday’s case management in favor of Slack.

Wayside solves this with a seamless Slack interface that syncs effortlessly with Workday Help, allowing HR teams to manage support requests across platforms without friction.

Step 1 - Run the “Open Case” Shortcut

Step 2 - Choose a topic, syncing mode, and team members to include (w/ smart recommendations).

Step 3 - Voila!

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Channel Deployments with Smart Mentions

With Wayside’s new automated Slack deployments, your team can resolve employee requests without lifting a finger—just tag the integration.

Smart mentions ensure the right team members are always involved in key threads, eliminating the risk of unresolved issues or missed stakeholders. Customizable topic-based rules make sure every request is routed to the right person, streamlining workflows and improving response times.

Step 1 - Run the /wayside_configure_channel shortcut

Step 2 - Choose your options

Step 3 - Let Wayside manage requests

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Automated Service Team Reminders for Open Requests

Unanswered employee requests can erode trust. To prevent this, Wayside now tracks open threads across emails, Slacks, and cases, sending reminders before anything slips through the cracks.

With AI-powered reminders, your team will never miss an unresolved request, ensuring employees feel heard and supported every step of the way.

Example breakdown extracted from an Outlook shared inbox

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