The Problem: HR Teams Are Flying Blind in Outlook

Imagine hiring a full-time employee just to manually track and categorize support requests coming into your Outlook inbox. Sounds extreme, right? But this is exactly what one CHRO did, and they’re far from alone. Many HR teams that rely on Outlook to manage employee inquiries have no real visibility into their service delivery performance.

Without proper reporting, HR leaders lack essential data on:

• Ticket Volume – How many employee inquiries are coming in?
• Service Level Agreements (SLAs) – How fast is your team responding?
• Topic Breakdowns – What are employees asking about most often?

Without these insights, optimizing HR operations is like flying a plane without radar—you’re flying blind. But what can HR teams do about it?

The Options: Manual Tracking, Ticketing Systems, or an AI Plugin for Outlook

1. Manually Tracking Inquiries

Some companies assign HR staff members to manually count and categorize incoming emails. While this provides some visibility, it’s highly inefficient and expensive. Instead of focusing on high-value HR initiatives, your team is wasting time on administrative tasks that could be automated.

2. Implementing a Ticketing Solution

A traditional IT-style ticketing system offers detailed reporting, but implementation comes with major hurdles:

• Time-Consuming – Deploying a ticketing solution can take 12 months or more.
• Expensive – Enterprise-level solutions require significant investment.
• Change Management – HR teams and employees must adopt an entirely new way of submitting and managing support requests.

For many organizations, the cost and complexity of ticketing solutions make them an impractical choice.

3. Using an Outlook Plugin Like Wayside

For the first time, there’s another option: an AI-powered Outlook plugin that provides detailed reporting on your shared inbox.

With an AI HR help desk solution like Wayside, you can instantly track:

• SLA metrics to measure response times.
• Ticket volume to identify workload trends.
• Topic breakdowns to pinpoint common HR inquiries.
• Trending topics to proactively address recurring issues.
• Average responses until resolution to gauge efficiency.

Best of all? It takes just a few hours to set up. No expensive implementations. No complex training. Just instant insights into your HR support performance.

The Solution: Wayside’s AI Plugin for Outlook

Wayside is transforming HR support by bringing AI-powered analytics to your Outlook inbox. Our plugin turns your shared inbox into a powerful HR analytics tool, providing real-time insights into your team’s performance. Plus, with built-in AI automation, you can even streamline responses to common HR inquiries, freeing up your team for more strategic tasks.

Watch How It Works:

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Take Action: Stop Flying Blind and Start Optimizing HR Support

If your HR team is using Outlook to manage employee support requests, it’s time to stop guessing and start tracking real data. Wayside makes it effortless to gain visibility into HR inquiries—without the headache of traditional ticketing systems.

Book a Demo Today and see how Wayside can help your team become more data-driven and efficient!

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